Frequently Asked Questions about Panzer-ShopNL

Delivery & Shipping

Every order is printed especially for you once payment has been received. Delivery usually takes 3 to 14 days, often faster. After dispatch you will receive a tracking number. For shipments outside the EU, customs clearance may extend the delivery time. More information on our Delivery Times page.

  • Germany, Netherlands, Belgium: €4.95 (free from €100)
  • Europe (EU): €7.95 (free from €100)
  • Europe (non EU): €8.95 (free from €150)
  • Rest of the world: €19.95 (free from €150)
  • United States: €39.95 (due to current tariffs; once they are lifted, normal shipping rates will apply again)

Decal only orders ship worldwide for just €2 by letter post.

We ship with PostNL. In Germany, parcels are usually delivered by Hermes; business deliveries there are generally handled by Eurodis or Hermes. After dispatch you will receive a tracking number.

Please note: we do not deliver to parcel lockers.

For deliveries to countries outside the EU, for example Switzerland or the United Kingdom, import duties, VAT or carrier handling fees may apply. If these are not already charged at checkout, they are paid by the recipient.

The models are finely detailed and partly fragile. Carefully cut the tape and slowly unwrap the bubble wrap. Hold the models by the body of the vehicle, not by mirrors or other delicate parts.

Our Models

Panzer-ShopNL is your specialised print on demand shop for model railway vehicles in N, TT, Z and H0 scale. We only produce an order after payment has been received. This means we keep no stock and can respond quickly to individual requests. With more than 2000 different vehicle models, we offer a wide selection.

Our models are made from high quality resin. Unlike manufacturers who cast resin in moulds and therefore achieve less detail, we produce all models by 3D printing with an accuracy of up to 0.02 mm. The models are then UV cured for strength and durability.

Thanks to our special resin printing technique, our models are more robust and slightly flexible, so delicate parts such as mirrors don't break off straight away. The models also have a smooth surface without a grainy texture, which makes painting much easier.

No. We started with minitanks and military vehicles, but we now carry even more civilian than military models. So our name is a little outdated. Discover our civilian vehicles in N scale, TT scale and Z scale.

Yes, on request we also print other scales, for example 1:144 or 1:148. Just email us at info@panzer-shop.nl with the vehicles and scale you would like. We do not print larger scales such as 1:72 or 1:100.

Our step by step guides show the whole process, from preparation to applying the decals. Water based paints work well but are not required. Any print supports can be carefully removed with a hobby knife.

Do not expose resin models, especially unpainted ones, to direct sunlight for long periods. UV light can cause discolouration and, in extreme cases, damage to the material. It is best to store your models out of direct sunlight.

Ordering & Payment

You can pay with PayPal, Visa, Mastercard, Apple Pay, Google Pay, iDEAL or by bank transfer (prepayment). All payment methods are free of charge for you.

Yes, businesses based in an EU country other than the Netherlands with a valid VAT number. Enter your company name and VAT number at checkout and VAT will be removed automatically (reverse charge). Dutch VAT applies to businesses in the Netherlands.

You can cancel within 1 hour of placing your order. You can also return your order within 30 days of receiving it. Please contact us before sending anything back and we will give you all the details. You arrange the return shipment yourself. Full details are in our return policy.

Just get in touch via our contact form or on WhatsApp and we will help you quickly.

Service

We're sorry to hear that! Despite careful production and packaging, this can happen. Please send us a photo by email to info@panzer-shop.nl or via our contact form. We will find a solution as quickly as possible.

Follow us on Facebook, where we regularly share new models, offers and tips (in German). You can also subscribe to our monthly newsletter, available in English, German and Dutch.

We'd love that! Just email your photos to info@panzer-shop.nl. For inspiration from other model builders, visit our customer gallery.