FAQ
Q: What is Panzer-Shop.nl?
A: We are a print-on-demand service focussing on products for modell railroads. Currently we provide products in N, TT and H0 scale. Since we are a print-on-demand service we do not have to keep stock, but we produce your order once it has been paid. This means that you can get all of our vehicles, currently more then 800, all quickly! This also means that it is no problem to produce your order in for example 1:144 or 1:148.
Q: Whats the delivery time?
A: You can find our shipping times on this page.
Q: What are the shipping costs?
A: Shipping inside The Netherlands is €6,99. You will receive a track and trace code by email.
In other cases shipping costs will vary. You can watch the shipping costs to your country in the shopping cart. We ship to most countries! You can select your country in the shopping cart. If we don't ship to your country yet, send us a message and it will be arranged! Shipping is free to all countries inside the European Union for orders above €100, for countries outisde the EU from €150!
Please note that we cannot ship Microscale products, or any fluids available in our webshop to countries outside of the European Union.
Q: What are the accepted payment methods?
A: Currently we accept IDeal, Mastercard and PayPal, as well as Apple Pay and bank transfer.You can select all of the options during the ordering process. All payment options are completely free of charge.
Q: Something in the order proces is too difficult. I can't get it done.
A: That can happen. Just send us a message through the contact form and we will help you out!
Q: How are the scale models made?
A: All vehicles are made of resin. Most companys use casting resin to make their models, but this results in a lower detailling grade then possible with Resin. This is why we print our models with a special technique to get them precise to the design up to 0.02mm. After this they are cured in UV-light to ensure optimal strength.
Q: Do you only focus on military vehicles or also vehicles for civilian purposes?
A: In the beginning, we mainly focused on military products. To be honest our name is a bit dated as we now sell more civilian than military products!. Take a look at our civilian models page to see more!
Q: I think there is something wrong with my model!
A: I'm very sorry to hear that! Unfortunately, sometimes things go wrong in a workplace, this workplace is no different.
Please send us an email to info@panzer-shop.nl or contact us via the contact form. We will ensure that the problem is solved appropriately and that you are satisfied with our service. Sometimes mistakes happen, what matters is how you solve them!
Q: I would like to have the models in 1:144, 1:148, 1:150, or another scale close to 1:160.
No problem! Send us an email with the vehicles you would like to have rescaled and we can make it happen. The prices are exactly the same as our 1:160 models, so no extra pricing. Scales like 1:100, 1:87 and 1:72 we do not make.
Q: I have had several 3D printed models from different large companies. I was unhappy with those as they broke very quickly, and they were hard to paint. Is it the same with yours?
A: Our models are generally praised for the fact that they break less quick than the models from most other common suppliers. Since we use a different printing method we use resin that is much less easy to break, and that is much easier to paint. Because parts like mirrors are slightly flexible they wont break on the first touch. We also do not have the sandpaper-like surface like many other suppliers do.
Q: What is the best way to paint the models?
A: Take a look on our How-To page! Over there you can find several How-To's on how to best paint our models. Even without any prior skill these will surely help you to achieve a good result!
The models are degreased best with an alcohol solution like isopropanol or medical alcohol for wounds. If any stubs remain of the supports that are used for printing, those are easily removed with any modelling vile.
Q: Are there other things i should pay attention to?
A: It is important, as with any model, to not keep the model in the sun for too long. Especially unpainted models are very sensitive to sunlight, because they might overcure. In light cases they might turn slightly brown, but in extreme cases they might turn very brown and crack over time. This might even happen weeks after being over exposed to UV-light, it does not have to happen immediatly. So watch out for the sun!
Q: My company is located outside of The Netherlands, but inside the EU. Can i get the VAT deducted?
A: Yes! When you enter your company name and your VAT number during check-out all of the VAT will be automatically deducted, in complience to European law.
Q: I live outside the European Union. Can i purchase your goods with the VAT deducted?
A: Yes! To all countries outside of the European Union all VAT is removed from the order. This may be charged by your customs agency, depending on the laws in your country.
Q: How can i stay up to date with the new products and promotions going on in the webshop?
A: The best way to stay up to date is through Facebook! You can find it by clicking on this link: https://www.facebook.com/PanzerShopNL . The Facebook posts are written in both German, English and Dutch. Also, you can subscribe to our newsletter, which is available in Dutch, German and English
Q: I have another question, but it isnt on this list!
A: Send us a message through the contact form and we will answer your email within 24 hours!
